Switch to ADA Accessible Theme
Close Menu
Tampa Car Accident Lawyer
FREE Consultations Available
Tampa Car Accident Lawyers > Blog > Personal Injury > Tim Hortons Employee Throws Hot Coffee At Customer

Tim Hortons Employee Throws Hot Coffee At Customer


Tim Hortons is a coffee and donut shop like Dunkin Donuts that is primarily in the North-Eastern part of the United States. Tim Horton was a Buffalo hockey player and originally a Canadian. According to a recent lawsuit, however, one of their employees went ballistic after a customer called her a gender slur.

According to the lawsuit, the woman was going through the drive-thru when she attempted to add 10 donut holes to her order. A 16-year-old girl who was manning the drive-thru explained that it was against policy and that she would have to re-enter the line. A supervisor intervened on the girl’s behalf and gave the woman her donut holes. The worker slammed the window shut and the woman in her car turned to her boyfriend and said, “Wow, that b*itch.” That’s when the girl opened the drive-thru window again and poured hot coffee on the customer.

Police were able to confirm that a large amount of “coffee residue” was recovered from the victim’s face. According to the victim, she was not injured because the coffee was warm, not hot, due to the amount of cream in it. However, now that a lawsuit has been filed, the woman is claiming that she sustained injuries to her body and cellphone, likely because a personal injury lawyer explained how tort lawsuits work. In this article, we’ll discuss the situation mentioned above.

Does the woman have a lawsuit? 

Eh. The woman has a dry cleaning bill she could present to Tim Hortons. Unfortunately, you cannot file a lawsuit against someone who did not cause injury unless their conduct is so depraved and upsetting that it shocks the conscience of the American public. Unfortunately, someone who wants the rules to not apply to them and demands their order be changed at the window is likely not going to be harmed in any way that shocks the American conscience.

Further, her lawsuit is in trouble because she told police at the scene of the incident that she had not sustained injury and that the coffee was warm. In a personal injury filing, the woman said she sustained injury and her cellphone was damaged, neither of which appear likely.

So, while an irate employee tossing coffee on a belligerent customer is generally a compensable injury, the coffee actually has to cause some form of injury. It is unclear if the girl is facing charges related to battery, but she easily could, even without injury. The staff member did, however, lose their job.

The moral of the story is, you should never bait employees during a pandemic, and if you do, you will have less sympathy from a jury if you call them a slur. Further, if the employee retaliates, you must be injured to file a personal injury lawsuit. Lawsuits without injury can only occur under extreme circumstances.

Talk to a Tampa Personal Injury Lawyer Today 

The Matassini Law Firm represents the interests of plaintiffs in personal injury lawsuits. Call our Tampa personal injury attorneys today to schedule a free consultation and learn more about how we can recover damages related to your injuries, lost wages, and reduced quality of life.



Facebook Twitter LinkedIn

The experience you need in your pursuit of justice

The greatest distinguishing feature among attorneys is their level of experience. Our firm has more than 60 years of legal experience, much of it spent in the courtroom at trial. As a result, our Tampa personal injury lawyers rarely encounter an unfamiliar situation and can thoroughly answer your urgent questions. Our criminal defense practice features a board certified criminal trial lawyer and two former prosecutors with impressive knowledge of trial tactics and procedures.

The resources to provide quality representation for the length of your case

Whether your case involves medical malpractice, an auto accident or a wrongful death, your attorney must be prepared to take the case all the way through trial to verdict. Many personal injury attorneys advance the cost of litigation, so they can only last so long before financial pressures start to mount. As a client, you have to wonder whether an attorney's advice to settle your case reflects the quality of the offer or your attorneys need to get paid. Fortunately, The Matassini Law Firm has the resources to pursue civil verdicts and settlements that reflect the actual value of your case.

Call our Tampa Bay car accident lawyers for a free consultation

A crisis in your life calls for capable and compassionate assistance. The Matassini Law Firm, P.A. addresses your needs all the way through the legal process. For your free initial confidential conference with one of our Tampa car accident attorneys, call us today at 813-217-5715 or contact us online.

Share This Page:
Facebook Twitter LinkedIn
Toll Free
2811 W. Kennedy Blvd., Tampa, Florida 33609